At Maselina Radiance, we want you to feel confident when shopping with us.
If you are not completely satisfied with your order, please contact us within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging
- In the same condition in which they were received
- Accompanied by proof of purchase or an order number
For hygiene and safety reasons, opened or used beauty, skincare, hair-care, body-care, and personal-care products may not be eligible for return.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Email: maselinaradiance@gmail.com
Refunds
Once your return has been received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will be sent to the original payment method.
The time it takes for the refund to appear may depend on your bank or payment provider.
Shipping Costs
Original shipping costs may not be refundable unless the item arrived damaged, defective, or incorrect.
Customers may be responsible for return shipping costs unless the return is the result of an error on our part.
How to Start a Return
To request a return, contact us at:
Please do not send an item back before receiving return instructions from our team.