Find answers to common questions about Maselina Radiance products, orders, shipping, and returns.
What makes Maselina Radiance products different?
Maselina Radiance focuses on simple beauty and wellness essentials designed to support enjoyable self-care routines at home.
Our collections are centred around facial sculpting, scalp wellness, body recovery, eye care, and everyday relaxation.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment has been confirmed.
Delivery time begins after the order has been shipped.
How can I track my order?
When your order has shipped, tracking information will be sent to the email address provided at checkout.
You can also visit our Track Your Order page.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We cannot guarantee changes after an order has been processed or shipped.
What should I do if my order arrives damaged?
Please contact us at maselinaradiance@gmail.com and include your order number and clear photographs of the damaged item and packaging.
Can I return an opened product?
For hygiene and safety reasons, opened or used beauty, skincare, hair-care, body-care, and personal-care products may not be eligible for return.
Please review our Returns & Refunds page before sending anything back.
How should I clean my beauty tools?
Clean your tools according to the instructions provided for the specific product.
In general, use a soft cloth or mild cleanser, dry the tool thoroughly, and store it in a clean, dry place.
Can I use facial or body tools on irritated skin?
Avoid using beauty tools over open wounds, active irritation, sunburn, bruises, swelling, or painful areas.
How often should I use a beauty tool?
Follow the instructions provided with your product and use the tool gently.
A beauty routine should feel comfortable and relaxing, never painful.
Do your products guarantee results?
Beauty and wellness results can vary from person to person.
Our products are designed to support your personal routine and self-care experience.
How can I contact Maselina Radiance?
You can email us at maselinaradiance@gmail.com or call us at +1 509 979 7892.
We are happy to help with questions about products, orders, delivery, and returns.